Accounting support
Get an answer about Boklink Accounting
Most questions are already answered on a page. This page points you at the right one first, and at a person when there is not one.
Pick the right route
Choosing the closest match gets you a useful answer faster.
Product question
Check Accounting features or the solutions pages.
Commercial question
Check Accounting pricing, then contact us if something is still unclear.
Access question
Start from the Accounting trial or sign in.
Support channels
Four routes, and what each one is for
Each of these is a page on this site that already exists — no mailbox is being guessed at here.
What the product line covers today
The capability page is the fastest way to check whether a specific accounting task is described in the current release.
Editions, limits, and pricing
Which edition includes what, and how billing periods work. Start here before asking a commercial question.
Partner and advisor enquiries
For firms that implement, resell, or advise on Boklink Accounting rather than use it internally.
Talk to a person
For everything the pages above do not answer — a specific workflow, a blocker, or an unusual setup.
Support hours, response targets, a phone number, and any ticketing address are not published on this page. Add the approved commitments here once they are settled — this build intentionally shows none.
Common situations
Three questions that usually have a shortcut
A workflow does not behave the way the page describes
Check the relevant section of Accounting features first — the description there is the current reference. If it still does not match, contact us with the page address.
A trial request or sign-in question
Access questions are handled through the same team. Start from the trial page if you do not have access yet, or sign in if you do.
A question about how data is handled
Data, retention, and sub-processor questions are answered by the privacy notice. Read it first, and raise anything it does not cover through the contact page.
If you need a person
Include these five things
A request that contains these gets answered without a round trip of clarifying questions.
Before you ask
Accounting support questions
How quickly will I hear back?
Response times are not stated on this page, because they depend on the support plan attached to your account and on your region. Confirm the commitment that applies to you before you rely on a number.
Do you offer phone support?
No phone number is published in this version of the site. Requests made through the contact page reach the team, and a phone number will be added here only once there is a staffed line behind it.
Where do I report a problem with this website itself?
Use the contact page and include the address of the page you were on. Website issues and product questions are triaged by the same people, so nothing gets lost.
I am an accountant working with several clients. Is support different?
Multi-client setups raise questions that single-company setups do not. Describe your situation in the request, and say how many client sets you handle, so it reaches someone who can answer it properly.
Still deciding whether Accounting fits?
Walk through one workflow with the team, or evaluate it on your own records.